Vietnam can be a very strange country with regard to how accidents are resolved. The bigger vehicle usually pays (i.e. car drivers pay motorcyclists, motorcyclists pay cyclists). However, if you have an accident, first you have to talk with the other party (via our guide) to find out who has to pay and how much. If you do not agree with each other, then we call the police and they will do their job (usually takes time) and you have to stay in Vietnam until they have the official report. Vietnamese people usually expect you to pay, even if you are right. Do not be surprised and stay calm as our guide will help you to solve the situation. If you purchased an insurance policy, and if you so request, we will contact the insurance company and ask them for instructions. You will need to pay us for all phone calls in this case.

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